Sometimes we feel like robots - call center jobs, specifically taking calls day after day, can be very repetitive. Even to the point of being automatic. So when they say robots are going to take your jobs, just remember you are a robot! Wait, that's not right.
Automation isn't going to obsolete human interaction for quite some time, so just remember to keep the human side of the job in the forefront: listen, guide, and be empathetic.
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